TICKET FAQs
Where do I go to buy tickets for the event?
United Cup Perth tickets can be purchased via Ticketek.
Tickets conditions of sale and entry
All United Cup 2024 tickets are subject to the Tickets Conditions of Sale and Entry.
How do I purchase accessible seating tickets?
Companion cards are accepted for all events at RAC Arena. Special access, wheelchair, or companion card tickets can now be booked via:
What is the concession policy?
All patrons aged 15 years old and over must have the appropriate form of concession to purchase a concession reserved seat ticket. They must present the relevant concession documentation at the point of purchase and upon entry into the event.
The following are accepted forms of concession for the purchase of tickets:
Can I transfer or change my booking to another session if I change my mind?
Bookings cannot be changed to another session after purchase.
Will there be children’s tickets available to purchase?
Children aged 3-14 as at the date a ticket is presented for entry at the event may purchase a Kids Ticket. Children aged 2 and under as at the date a ticket is presented for entry at the Event may enter at no charge, provided they do not occupy a reserved seat.
How do I contact customer support?
For all ticket enquires, please contact Ticketek’s support team at 13 28 49.
EVENT FAQs
I want to see a particular player in action. When are they playing?
The United Cup group stages will run in Perth from the 29 December 2023 – 3 January 2024. A full schedule can be found here.
How many matches are played in each session?
There are day sessions and night sessions. Each tie will consist of two singles matches, and one mixed doubles match.
What do I do if I lose my belongings onsite?
All lost and found items are taken to reception after an event. You can give them a call between 8:30am and 5:00pm Monday – Friday, to find out if your lost item has been located. The number to call is 08 6365 0700.
Lost property is logged and held for up to three months. After this time, if it hasn’t been claimed, it will be donated to The Salvation Army.
Is smoking/vaping allowed onsite?
RAC Arena is a non-smoking venue, including e-cigarettes and vapes.
Can I bring my pram?
You aren’t able to bring your pram inside the venue but you can store it at our external cloaking tent. This is located on the right hand side, when facing the main entrance.
Are there parent rooms available?
Every accessible toilet in the arena has baby change facilities.
Are there ATMs/EFTPOS facilities available?
All catering and ticketing outlets on site accept EFTPOS.
The 2024 United Cup Perth is a cashless event.
Can I access free public Wi-Fi while on site?
There is currently no public Wi-Fi available at RAC Arena.
Where are the accessible bathrooms onsite?
Accessible bathrooms are located on every level of RAC Arena.
Is there cloaking or lockers available onsite?
An external cloak room is located to the right of the main entry where you can leave any large bags or prohibited items that can’t come inside. Once you’re inside the venue, we can also store smaller items at our Information Desk.
Can I bring a camera to the event?
Cameras are permitted, as long as their focal length is less than 200mm. No video cameras or handy cams are permitted (refer prohibited items list).
Images of the United Cup Perth taken with a camera, mobile phone, or other wireless device cannot be used for any purpose other than for private and domestic purposes. You cannot sell, license, publish or otherwise commercially exploit photographs. Flash photography is not permitted in seating areas. Publishing video footage is forbidden.
What can/can’t I bring onsite?
For the comfort and safety of patrons and players, the following items are NOT permitted in the Event without the express authorisation of TA:
The following items are permitted, however such items are subject to security check on arrival at the Event and must be presented for security approval. TA, SOPA and ASM Global, as applicable, maintain the right to prohibit any of the below items as deemed necessary for the safety and comfort of others:
A full list of prohibited items can be found here
FOOD AND DRINK FAQS
Can I buy food and drink at the event?
Yes, there are multiple outlets which serve food across the venue.
Is there free drinking water onsite?
RAC Arena has many filtered water fountains throughout the venue which the Arena staff can direct you to.
Can I bring my own food and drinks to the event?
Outside food and drinks are not permitted into the venue. Patrons are permitted to enter with a limit of one (1) sealed 600ml PET bottle of water, per person.
SAFETY FAQS
Is there first aid onsite?
Yes, first aid is located on Ground Level via Door 2, and Level 1 via Door 13/14
What safety measures are in place?
Tennis Australia and RAC Arena take the safety and security of all guests at our events very seriously. As such, you will be subjected to security checks upon entry to the arena and will be asked to comply with the direction of security guards, staff and the WA Police when on site if required.
How do I report an issue or disturbance during the event?
You can report any issues of disturbances to the RAC Arena Information Desk on the day of your attendance.
Need more information about RAC Arena?
Visit the RAC Arena website now.
The players shown are for illustrative purposes only. Qualification and participation subject to ATP/WTA rules. Players may withdraw due to injury, illness or other grounds. Photographs courtesy of Getty Images and ATP tournament.
United Cup and the design of the ATP mark are registered trademarks of ATP Tour, Inc. © 2024 Tennis Australia Limited.
